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Bayer received the highest score in J.D. Power 2014 U.S Blood Glucose Meter Satisfaction Study. Results were concluded according to 2,024 responses from consumers who use a blood glucose meter. Participants evaluated 4 blood glucose meter providers.
It’s a common practice for individuals with Type I and Type II diabetes to regularly monitor their sugar levels at home using a glucose monitoring system. With regular monitoring of glucose levels at home comes regular usage of a meter as well as lots of test strips and lancets – not to mention the lacing device and control solution and other related medical supplies.
When purchasing glucose testing supplies, users are often faced with several options. Between taking recommendations from their medical professional to battling with insurance companies for imbursement, they often have to choose from multiple meter options. Each manufacture presents them with a few options.
According to the 2014 U.S Glucose Meter Consumer Satisfaction Study by J.D Power, satisfaction is much higher among meter users who are offered a choice from a selection of at least three free meter models than among those who are not offered a choice.
The study measured customer satisfaction with blood glucose meters based on six factors (in order of importance): performance (26%); ease of use (24%); design (20%); features (19%); cost of test strips (6%); and training (5%). Satisfaction is calculated on a 1,000-point scale.
Key Findings
Here are the findings of J.D Power U.S Glucose Meter Consumer Satisfaction Study:
- When the glucose meter is free, satisfaction is much higher among users who are offered a choice of between 1 and 3 extra model options than among those who have only 1 option.
- 38 percent of glucose meter users show having had multiple meter options to select from when they obtained their meter.
- 26 percent of users respond that simplicity of using glucose test strips was a critical factor for their selection of a particular model.
- When users choose a glucose meter based on lancet size, satisfaction is 75 points higher, on average, than when selection is not based on lancet size.
- A doctor’s office remains the most common place to acquire a glucose meter (23%), users have increasingly acquired their device during the past two years from a chain drug store (18% in 2014 vs. 12% in 2012) or mass merchandiser (13% in 2014 vs. 8% in 2012).
Ranking
Bayer ranks highest in satisfaction with a score of 843, performing particularly well in meter performance; ease of use; design; features; and cost of test strips. LifeScan (835) ranks second, followed by Abbott Laboratories (827) and Roche Diagnostics (823).
Who is J.D POWER?
J.D. Power and Associates is a global marketing information services firm that conducts surveys of customer satisfaction, product quality, and buyer behavior for various industries. J.D. Power captures the opinions and perceptions of consumers annually and publishes benchmarks that are highly regarded as the key performance indicators for the respective industries. To learn more about J.D. Power click here.
