Return/Refund Policy

If you are not 100% satisfied with your purchase, you can return your order for a full credit or refund for up to 30 days from the date of delivery.

Unless defective, the product must be in new condition and in the original packaging to be accepted for return. We cannot accept returns on opened boxes due to the sensitive nature of medical products. Items returned in new condition with original packaging longer than 30 days after delivery date may be charged a 15% re-stocking fee.

Return instructions

  • Before you request return, please report any damaged, missing, short dated, or wrong items to our customer service team through contact us form, via email [email protected], or call us at (805) 776-3696. We will do our best to resolve any issues immediately.
  • Should you need to “cancel” an order for a refund please contact us immediately before the shipment is processed.
  • To request a refund please fill out the form to the right and provide as much details as you. We will process your request quickly during business hours. 
  • Upon receipt of your request, we will email you a return shipping label. Please follow the instructions in the email to send the products back to us.
  • A refund will be initiated as soon as the return mail has been received.

    • Submit a refund request

      Your Name (required)

      Order number (required)

      Your Email (required)

      Reason

      Shipping expenses in the case of free shipping will be calculated as shipping charges incurred by us. Once we have received and processed the return product a credit or refund will be issued within 2 days and an e-mail confirmation will be sent to the customer.

      International returns

      While we are happy to process international shipments we do not cover the international return postage and that the buyer will be responsible for all associated costs.

      Manufacturer warranty

      Please note that we don’t manufacture any products. All products are subject to manufacturer’s warranty. While we are always happy to help, we ask that you contact the manufacturer directly to resolve any quality issues. Furthermore, we are not responsible for any typographical or photographic errors from the manufacturer.

      Website Information

      We reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative only and may not reflect the actual product being offered.