If you are not 100% satisfied with your purchase, you can return your order for a full credit or refund for up to 30 days from the date of delivery.
Unless defective, product must be in new condition, and in the original packaging. We cannot accept returns on opened boxes due to the sensitive nature of medical products. Items returned in new condition with original packaging longer than 30 days after delivery date may be charged a 15% re-stocking fee.
- Before you request return, please report any damaged, missing, short dated, or wrong items to our customer service team through contact us form, via email [email protected], or call us at (805) 776-3696. We will do our best to resolve any issues immediately.
- Should you need to “return or cancel” an order for a refund, please submit a request from your account.
- Go to your account page here, find the order you would like to request a refund for, and fill out the form. Requests with incorrect or incomplete information may take longer to process.
- Upon receipt of your request, we will email you a return shipping label. Please follow the instructions in the email to send the products back to us.
- A refund will be initiated as soon as the return mail has been received.
Shipping expenses in the case of free shipping will be calculated as shipping charges incurred by us. Once we have received and processed the return product a credit or refund will be issued within 2 days and an e-mail confirmation will be sent to the customer.
Please note that we don’t manufacture any products. All products are subject to manufacturer’s warranty. While we are always happy to help, we ask that you contact the manufacturer directly to resolve any quality issues. Furthermore, we are not responsible for any typographical or photographic errors from the manufacturer.
We reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative only and may not reflect the actual product being offered.