SHOPPING SHOULD BE FUN & SHIPPING SHOULD BE FREE!
Unlike many other sites that have special rules and lots of fine print, Diabetic Outlet offers free shipping on all domestic orders placed on our website, with no minimum order sizes or special exceptions.
All orders will be shipped FREE via United States Postal First-Class or Parcel Service (expected delivery of 3 – 5 BUSINESS days). Orders to California deliver “1-2 days”. Most orders across the states deliver “on average in just 3 business days”.
Expedited Shipping: Priority Mail (2-3 business days) and Priority Mail Express (1-2 business days) as well as UPS Ground, 2nd-Day, and Next Day options are also available at cart & checkout for faster delivery.
Free shipping doesn’t mean it should take a long time to receive an order. We understand that getting your supplies quickly is important to you, so we make every best efforts to process your order quickly. Most orders will deliver on average in 3 BUSINESS days. That excludes Saturdays, Sundays, and any official holidays.
Orders placed by 3 PM Pacific Time will ship on the same day. Orders placed after 3 PM PST will be shipped on the following business day. Orders placed during the weekend will ship on the following business day.
- First-Class Package Service (expected delivery of 3 – 5 BUSINESS days) – free of charge / no min required
- Priority Mail (1-3 business days) – rates acquired online directly from USPS
- Priority Mail Express (overnight – 2 business days) – rates acquired online. Order must be received by 10 AM PST to qualify for overnight delivery!
*Note! All delivery estimates start after the day the package has been accepted by USPS. For example with our free shipping, if your order is processed and accepted by the post office on Monday, you can expect to receive it by Thursday – Friday.
UPS shipping options are also available at cart. Available services are
- UPS ground (3-5 business days)
- UPS 2nd Day Air
- UPS Next Air Saver (may not be available for some locations)
FedEx available per request
If you’d like us to send your package via FedEx, please contact us for rates. If you have a FedEx account and would like us to bill your account please add an ORDER NOTE at checkout with the following information:
- Your FedEx account number/name
- Billing address and zip code associated with your FedEx account
Return to Sender Policy
If the item is returned due to our error, we will resend the package at no extra cost.
Any shipments returned to us for any of the following reasons will be automatically refunded. A surcharge will be deducted from the total eligible refund. Customers can also request a re-shipment for a surcharge. The surcharge will be determined at the time of re-shipment.
The possible errors for “return to sender” include but are not limited to the following reasons:
- Insufficient address
- Address incomplete
- Address unverified
- No forwarding address available
- No mail receptacle
- Customer rejected the shipment
- Attempted delivery failed – not known
We Cannot Guarantee Delivery
Please note while we do our best to send your packages on the same day, we can’t guarantee exact delivery time, as it is entirely up to the performance of the Post Office. We are not responsible for late deliveries by the Post Office.
Lost or Delayed Packages
In case your package gets lost or miss-delivered, while we do our best to help you locate it we release our responsibility of delivery once the package has been marked “delivered” or “Accepted by USPS” in the USPS tracking system. Please contact your local USPS office for lost or miss-delivered packages. To file a claim, please retrieve your USPS tracking number from My Account page and present it to your local post office. To learn more please visit: https://www.usps.com/help/contact-us.htm
Tracking Your order
Once your order is completed you will receive an email with a tracking number/link. Simply click on the link to see the tracking details.
ATTN! Please allow 1 BUSINESS DAY (after your order has been completed) for the system to populate the tracking information.
To ensure that you are receiving the notification emails (order confirmation, shipping confirmation, etc.) please add “firstname.lastname@example.org” to your email’s “approved sender”, “contacts” and/or your “address book” lists. In case you don’t receive the notification email, please check your SPAM or JUNK folder.