SHOPPING SHOULD BE FUN & SHIPPING SHOULD BE FREE!
Unlike many other sites that have special rules and lots of fine print, Diabetic Outlet offers free shipping on all domestic orders placed on our website, with no minimum order sizes or special exceptions.
All orders will be shipped FREE of shipping charge via United States Postal First-Class Package Service (expected delivery of 3 – 6 BUSINESS days). Priority Mail (2-3 business days) and Priority Mail Express (1-2 business days) are also available at checkout for faster delivery.
Free shipping doesn’t mean it should take a long time to receive an order. We understand that getting your supplies quickly is important to you, so we make every best efforts to process your order quickly. Most orders will deliver 3 – 6 BUSINESS days. That excludes Saturdays, Sundays, and any official holidays.
Orders placed by 3 PM Pacific Time will ship on the same day. Orders placed after 3 PM PST will be shipped on the following business day. Orders placed during the weekend will ship on the following business day.
- First-Class Package Service (expected delivery of 3 – 6 BUSINESS days) – free of charge / no min required
- Priority Mail (2-3 business days) – rates acquired online
- Priority Mail Express (1-2 business days) – rates acquired online. Order must be received by 10 AM PST to qualify for overnight delivery!
FedEx available per request (recommended)
If you’d like us to send your package via FedEx, please contact us for rates. If you have a FedEx account and would like us to bill your account please add an ORDER NOTE at checkout with the following information:
- Your FedEx account number/name
- Billing address and zip code associated with your FedEx account
UPS available per request (only if you have a UPS account)
If you have a UPS account, please add an ORDER NOTE at checkout with the following information:
- Your UPS account number/name
- Billing address and zip code associated with your UPS account
We Cannot Guarantee Delivery
Please note while we do our best to ship your packages on the same day and to ensure on-time delivery, we cannot guarantee 3 – 6 business day delivery on our free shipping option or the expedited shipping services. Delivery is entirely up to the performance of the Post Office. We are not responsible for late deliveries of the Post Office.
Lost or Delayed Packages
In case your package gets lost or miss-delivered, while we do our best to help you locate the order, we release our responsibility of delivery once the order has been marked as “delivered” or “Accepted by USPS” in the USPS tracking system. Please contact your local USPS office for lost or miss-delivered packages. To file a claim, please retrieve your USPS tracking number from My Account page and present it to your local post office. To learn more please visit: https://www.usps.com/help/contact-us.htm
Tracking Your order
Once your order is completed you will receive an email with a tracking number. Copy the tracking number, then go to USPS Tracking Tool and paste the code the search field. Click “find” and you will see the detailed tracking information for your package.
ATTN! Please allow 1 BUSINESS DAY (after your order has been completed) for the system to populate the tracking information for your order.
Alternatively, you can:
- Log into your account at MY ACCOUNT using your email address (or the username we sent you after you created your account) and your password.
- Under Recent Orders, click on the order number you wish to track
- Click the TRACK button on top to see detailed tracking information.
To ensure that you are receiving the notification emails (order confirmation, shipping confirmation, etc.) please add “firstname.lastname@example.org” to your “approved sender”, “contacts” and/or your “address book”. In case you don’t receive the notification email, please check your SPAM or JUNK folder.